Refund Policy

The short version

If Petrus Web does not work as described, tell us and we will put it right or refund you.

Subscriptions

Plans are billed in advance. You can cancel at any time from your account, and you will keep access until the end of the period you have already paid for. We do not charge a cancellation fee.

If you are unhappy with your first payment on a new plan, contact us within 14 days and we will refund it in full.

Renewals

We do not automatically refund a renewal you forgot about, but if you have not used any credits since it was charged, get in touch and we will sort it out.

Credit top-ups

Top-up credits are refundable within 14 days as long as they are unused. Once credits have been spent they cannot be refunded, because the work has already been done and paid for on our side.

Vouchers and codes

A code bought from us follows this same policy. A code bought from a third party marketplace is refunded by whoever sold it to you, under their terms.

Once a code has been refunded it stops working, and it cannot be passed on to somebody else.

Things we cannot refund

• Credits that have already been spent.
• Accounts closed for breaking our terms of service.
• Dissatisfaction with what an AI model produced, where the tools were working correctly. AI output varies by its nature — try a different brief, or ask us for help getting a better result.

How to ask

Email nnamanirita@gmail.com with the address on your account and what you would like refunded. We aim to reply within two working days, and approved refunds go back to the original payment method, usually within five to ten working days.

Your legal rights

Nothing in this policy affects any statutory right you have as a consumer where you live.